YUL Chat: presentation of the team

  • 6 January 2020 at 10:52
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As we announced last December, a new online chat service is now available, YUL Chat.

In operation for a few weeks now, user feedback has shown the need for this service and the quality of it. Here are a few testimonials from passengers and partners:

  • It was a courteous and excellent service considering the difficulty of questions about flights and the little information available to me! Excellent work! (Unknown visitor)
  • This is the first time I have requested this service from France. Adapted answers, speed and efficiency in the exchange. BRAVO AYDA. I keep this recourse in mind for other questions about my future trips to Canada. Yours sincerely. (GV).
  • Gloria gave me the exact information I needed according to my departure date and was super happy to help me! Thanks Gloria! 😀
  • Biond was very helpful, gave me a clear answer with a suggestion too! Was very nice on top of that! Thanks YULsatisfaction team (Linda)
  •  I’ve tried Chat twice so far and I must say the service is impressive. Even a touch of “humor” is very much appreciated (“Our parking lots never take time off!”). LOVE IT. (Martin – partner)


Behind the keyboard are six agents who ensure that users find the answer to their question. A team that is very proud to be part of the YUL family, which you can discover below!