Commercial Services

Desjardins Financial Services at YUL

It is with great pride that YUL welcomed a new business partner to YUL on December 18: Desjardins. Located in the travellers’ arrivals area, its purpose is to offer financial support to employees and travellers at the airport. Open 7 days a week, from 8 a.m. to 10 p.m., it joins the offer already available […]
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Customer Experience

Montreal’s alleys featured at YUL

A new project to promote Montreal art and culture was launched last December to the delight of passengers and the entire YUL community. A mural nearly six metres evocative of the city’s lively alleys with its vibrant patterns and colours was painted by artist Cécile Gariépy.  Declined in two visuals, the mural can be admired […]
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Airside

The 2019 Airside Safety Campaign

An innovative awareness campaign for airside safety management was deployed at the end of 2019. Collaboration between the Air Operations team and the Communications department made it possible to engage employees while promoting them by using a new approach. The campaign features cartoon-style superheroes inspired by the Marvel series that depict employees. After all, their […]
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Honour Roll

YUL Chat: presentation of the team

As we announced last December, a new online chat service is now available, YUL Chat. In operation for a few weeks now, user feedback has shown the need for this service and the quality of it. Here are a few testimonials from passengers and partners: It was a courteous and excellent service considering the difficulty […]
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Community

Fundraising for a member of our community

Destiny Wayne-Roberts is member of our YUL team (FSA).  Her family’s home caught fire killing her mother and 7-year old sister.  Another sister subsequently died after succumbing to burn injuries. Destiny who is turning 18-years-old soon, now has to rear her remaining siblings. The fire took everything the family had, and Destiny is in dire […]
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Commercial Services

Lolë store sales

The “Fall 2019” collection is on sale at the Lolë store of YUL. You can take advantage of a 30% discount on a selection of items. Consult the list of discounted items here: lole-fall-2019 Good shopping!  

Honour Roll

YUL Chat: a new chat service for passengers !

Always committed to providing an outstanding experience for our passengers, we are officially launching YUL Chat today. Accessible via yul.com and yulsatisfaction.admtl.com, this new tool will meet passengers’ real-time communication needs. A team of agents has been trained in the past few weeks to answer questions from travellers who are at YUL, planning to come […]
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Honour Roll

Opening of the connection centre

As you can see every day, the number of passengers is growing at YUL and in order to offer a smooth and rapid experience for passengers, ADM began in 2017, the construction of a connection centre for transit passengers. It officially welcomed its first passengers yesterday, December 11, 2019. At the end of 2019, YUL […]
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Customer Satisfaction

Customer satisfaction: an impressive result !

YUL welcomes thousands of travellers every day and their satisfaction is the result of the work of the entire airport community. Every quarter we survey passengers about their experience at YUL. The latest report for the period of July to September (Q3 – 2019) shows that our efforts to provide a superior airport experience are […]
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Honour Roll

Vote for YUL!

The Skytrax World Airport Survey is the world’s largest airport customer satisfaction survey conducted by the international organization Skytrax. It is often referred as the Oscars of the airport industry. Every year, travellers from all over the world participate in this passenger satisfaction survey to determine the winners. Take a few minutes to vote for […]
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