You have probably already encountered members of the YUL Ambassadors’ team in the terminal building, particularly at departures level, between the public and restricted areas.

Recognizable by their red jackets, their objective is to delight our passengers, contributing to make YUL the symbol of a warm, comforting and entertaining airport experience, as promoted by the new brand image.

This initiative, launched in July 2018, is celebrating its first year and is evolving from a pilot project to an ongoing program to continue to improve the passenger experience in the terminal.

The main missions of these ambassadors are to:

• Promote the wide choice of products, boutiques and restaurants available in the terminal building;
• Answer passengers’ questions and needs in their native language, ambassadors speak a total of 19 languages;
• Facilitate the connection between the various technological tools available to passengers, such as SecurXpress or the YUL INFO terminals;
• Contribute to the marketing team’s promotional campaigns to increase non-aeronautical revenues.

 

Discover some positive comments collected from passengers;

“Coming to a new airport for the first time is always intimidating, but when you have friendly people helping you it’s always a pleasant experience. Alex Sanon was very patient and helpful, he assisted me with luggage, and helped also point me in the right direction for a few other areas around the airport. Great customer service and clear communication skills. Glad I ran into him.” – Ahmad A.

“I would like to thank Yuri de Santis that helped me and my sister with her missing luggage. After a very long search and run around from the airline, your ambassador took the time to listen and to take us to someone who could help us. This kind of service is so very appreciated as it helps us save time on our vacation or make a difficult visit go smoother. Thanks again to your team. Beniamino” – Beniamino C.

We wish the YUL ambassadors good luck and many new positive testimonies!