Customer Satisfaction
Customer satisfaction: an impressive result !
YUL welcomes thousands of travellers every day and their satisfaction is the result of the work of the entire airport community. Every quarter we survey passengers about their experience at YUL. The latest report for the period of July to September (Q3 – 2019) shows that our efforts to provide a superior airport experience are […]
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Customer Satisfaction
Computer failure of CBSA terminals
On July 28th, a failure of the Canada Border Services Agency’s (CBSA) Primary Inspection Point (BIP) computer system caused delays at border controls at all international airports across the country. YUL was not spared, while the impact of the blackout was felt in the early afternoon, particularly with the arrival of flights from Europe. All […]
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Customer Satisfaction
YUL Ambassadors celebrates its 1st year
You have probably already encountered members of the YUL Ambassadors’ team in the terminal building, particularly at departures level, between the public and restricted areas. Recognizable by their red jackets, their objective is to delight our passengers, contributing to make YUL the symbol of a warm, comforting and entertaining airport experience, as promoted by the […]
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