Customer Experience
Vote for your colleagues in the YUL community!
Today, the Skytrax survey is launched to recognize the airport with the best airport staff in North America and we need your help! With your vote, we stand a good chance to top this category, just like in 2020. This survey is a unique opportunity to show the world that we are a welcoming airport […]
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Customer Experience
The YUL Pet Squad: A balm for anxiety
We have all experienced the anxiety of navigating a new airport environment. For a child, this anxiety can quickly become overwhelming, especially when the child requires special needs related to a disorder. And so, in 2018, the YUL Pet Squad was born. Composed of volunteers from the Companion Animal Adoption Centres of Québec (CaacQ) and […]
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Customer Experience
Montreal’s alleys featured at YUL
A new project to promote Montreal art and culture was launched last December to the delight of passengers and the entire YUL community. A mural nearly six metres evocative of the city’s lively alleys with its vibrant patterns and colours was painted by artist Cécile Gariépy. Declined in two visuals, the mural can be admired […]
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Customer Experience
yul.com now available
The unveiling of our new brand imagery continues! Good news on YUL side: the web address www.yul.com now redirects to www.admtl.com and can therefore be used in all communications issued. YUL can then shine as the destination brand that fosters the passenger experience! So remember to replace: admtl.com by: yul.com in all your messages related […]
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Customer Experience
YUL needs you
Your voice will shape YUL’s exciting future! Visit 1experiencemtl.com to take part in our short survey and you could win $2000 towards your dream getaway. Terms and conditions apply.
Customer Experience
Le Montréaler comes to life at Montréal-Trudeau Airport
Since January, the tunnel located in the domestic zone leading to gates 17 to 34 exhibits the art work of Le Montrealer project. Dozens of colorful illustrations and quotes highlighting Montréal’s landmark features are now exposed in the tunnel, enhancing the passengers experience and the airport community members. “Le Montréaler” project brings together the talents […]
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Customer Experience
Help us find YUL’s 19 millionth annual passenger!
On December 19th, our 19 millionth annual passenger is expected at Montréal-Trudeau. For the occasion, we have launched on Friday, November 30, the “Will you be our 19 millionth passenger” contest. Travellers who have a flight booked to leave on December 19th between 12 p.m. and 7 p.m. can participate to win a unique VIP […]
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Customer Experience
YUL Pet Squad in action !
Canine animation at Montréal-Trudeau… Since the beginning of October, we are providing passengers with a new entertaining and soothing experience. A squad composed of 30 dogs has been formed to roam around the terminal, offering moments of companionship to travellers who can admire the animals and speak with their handlers. Called YUL Pet Squad, this […]
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