Honour Roll
YUL Chat: presentation of the team
As we announced last December, a new online chat service is now available, YUL Chat. In operation for a few weeks now, user feedback has shown the need for this service and the quality of it. Here are a few testimonials from passengers and partners: It was a courteous and excellent service considering the difficulty […]
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Community
Fundraising for a member of our community
Destiny Wayne-Roberts is member of our YUL team (FSA). Her family’s home caught fire killing her mother and 7-year old sister. Another sister subsequently died after succumbing to burn injuries. Destiny who is turning 18-years-old soon, now has to rear her remaining siblings. The fire took everything the family had, and Destiny is in dire […]
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Commercial Services
Lolë store sales
The “Fall 2019” collection is on sale at the Lolë store of YUL. You can take advantage of a 30% discount on a selection of items. Consult the list of discounted items here: lole-fall-2019 Good shopping!
Honour Roll
YUL Chat: a new chat service for passengers !
Always committed to providing an outstanding experience for our passengers, we are officially launching YUL Chat today. Accessible via yul.com and yulsatisfaction.admtl.com, this new tool will meet passengers’ real-time communication needs. A team of agents has been trained in the past few weeks to answer questions from travellers who are at YUL, planning to come […]
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Honour Roll
Opening of the connection centre
As you can see every day, the number of passengers is growing at YUL and in order to offer a smooth and rapid experience for passengers, ADM began in 2017, the construction of a connection centre for transit passengers. It officially welcomed its first passengers yesterday, December 11, 2019. At the end of 2019, YUL […]
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Customer Satisfaction
Customer satisfaction: an impressive result !
YUL welcomes thousands of travellers every day and their satisfaction is the result of the work of the entire airport community. Every quarter we survey passengers about their experience at YUL. The latest report for the period of July to September (Q3 – 2019) shows that our efforts to provide a superior airport experience are […]
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Honour Roll
Vote for YUL!
The Skytrax World Airport Survey is the world’s largest airport customer satisfaction survey conducted by the international organization Skytrax. It is often referred as the Oscars of the airport industry. Every year, travellers from all over the world participate in this passenger satisfaction survey to determine the winners. Take a few minutes to vote for […]
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Transportation
A new transport service available at YUL!
In order to maintain an optimal transport offer for our passengers, we are welcoming a new transport service to YUL starting October 1st. Similar to Uber, Eva is a cooperative that offers a platform connecting drivers and passengers to foster a shared economy ecosystem. The service is accessible via a mobile application and passengers will […]
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Road Access
Notice to all: taxi action at YUL
Due to Quebec government’s passenger transportation bill, taxi drivers came to YUL Monday afternoon to express their dissatisfaction. It should be recalled that an injunction prohibits them from coming to the airport site and blocking access. A slight slowdown is underway, all staff are in place to ensure smooth traffic flow.
Honour Roll
The opening of YUL cross-border area celebrates its 10th anniversary!
Let us go back ten years ago, to August 2009. ADM then announced the opening of the new departure sector to the United States, to allow passengers to check in and complete US security and customs formalities more efficiently, in a larger and more user-friendly space. Ten years later, it goes without saying that YUL […]
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